Returns and Cancellation Policy

Overview

Legleg Gift Shop aims to provide quality products that meet customer expectations. If you experience an issue with your order, this policy explains the available return and cancellation options.

Order Cancellation

Orders may be cancelled before they have been prepared or dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Returns

Customers may request a return if:

• The wrong product was delivered.
• The product arrived damaged during delivery.
• The product has a confirmed manufacturing defect.
• The delivered item differs significantly from the order placed.

Return requests should be submitted within 7 days of receiving the order.

Return Conditions

Returned products should:

• Be unused where applicable.
• Be returned in their original packaging.
• Include all accessories or accompanying items.
• Be in a condition suitable for inspection.

Certain personalised, customised, clearance, or perishable products may not qualify for returns unless required by applicable consumer protection laws.

Inspection

Returned items will be inspected after they are received.

If the return is approved, an exchange, replacement, store credit, or refund will be processed depending on the circumstances.

Refunds

Approved refunds will be issued using the original payment method where possible.

Processing times may vary depending on the payment provider or financial institution.

Shipping charges may not be refundable unless the return results from our error.

Non-Returnable Items

Returns may not be accepted for:

• Custom-made products
• Personalised gifts
• Gift cards
• Products damaged through misuse
• Items returned outside the approved return period

Contact

To request a cancellation or return, contact:

Legleg Gift Shop

158 Dr. Morton Lane, Close to Presby Church, Adabraka, Accra, Ghana

Phone: 0560870016

Email: friendly@thelegleg.com